Terms of service

Last updated: 10 March 2026

Welcome to Pinkstachio. By accessing or using our website, purchasing our products, or participating in our events, you agree to these Terms of Service. Please read them carefully.

1. General Information

Pinkstachio (“we,” “our,” “us”) operates an online store, in-person events, and branded experiences. These Terms apply to all users worldwide.

If you access our services from outside Australia, you are responsible for complying with local laws.

2. Eligibility

By using our services, you confirm that you:

  • Are at least 18 years old, or have the consent of a parent/guardian.

  • Provide accurate and complete information when making a purchase or booking.

  • Will comply with all applicable consumer, food safety, and e-commerce regulations.

3. Products & Services

  • We sell food products, desserts, and branded experiences. Ingredient and allergen information is provided to the best of our ability, but cross-contamination may occur.

  • Products may not be available in certain countries due to import restrictions.

  • We reserve the right to limit or cancel orders where legally required (e.g., food import bans, customs regulations).

4. Orders & Payments

  • Prices are listed in [currency] and may vary based on your region.

  • Payment is processed securely via third-party providers. By placing an order, you authorize us to process your payment in line with our Privacy Policy.

  • For EU/UK consumers: If you purchase online, you may normally have statutory rights under consumer law, including the right to cancel within 14 days. However, this right does not apply to perishable food products (Consumer Contracts Regulations 2013, Regulation 28(1)(c); EU Directive 2011/83/EU).

5. Shipping & Delivery

  • We ship nationally (Australia) and internationally using trusted carriers such as Auspost and their partners.

  • Delivery times are estimates and not guaranteed.

  • Customs duties, taxes, and import restrictions vary by country and are the responsibility of the customer.

  • We are not liable for delays, loss, or damage caused by carriers or customs authorities.

6. Returns & Refunds

  • Due to the perishable nature of our products, we do not accept returns or cancellations once an order has been shipped, unless the product arrives damaged, defective, or not as described.

  • If your order arrives faulty or incorrect, please contact us within 48 hours of delivery with photos and details so we can resolve the issue.

  • For EU/UK customers: The 14-day cancellation right does not apply to perishable food products. Non-perishable merchandise (e.g., event tickets, branded items, or accessories) may still be eligible for return or cancellation as outlined in our Refund Policy.

  • US and Australian consumers: Your rights may vary under local consumer law, but refunds are generally only provided for faulty or misdescribed goods.

7. Events & Experiences

  • Tickets and bookings are non-refundable unless otherwise stated or required by law.

  • We may photograph or film at events for promotional purposes. By attending, you consent to your image being used unless you notify us otherwise.

  • Participants are responsible for their own safety and must follow staff instructions.

8. Intellectual Property

All content on our website, packaging, branding, and social media—including logos, images, text, recipes, and designs—are owned by Pinkstachio and protected under copyright, trademark, and intellectual property laws worldwide. You may not copy, reproduce, or use our materials without written consent.

9. Limitation of Liability

  • Products are consumed at your own risk. We are not liable for allergic reactions, misuse, or improper storage.

  • To the fullest extent permitted by law, Pinkstachio is not responsible for indirect, incidental, or consequential damages.

  • Certain jurisdictions (EU, UK, US states, Australia) may not allow limitations of liability; in such cases, our liability is limited to the minimum required by law.

10. Privacy & Data Protection

  • We collect and process personal data in accordance with our Privacy Policy [link].

  • If you are in the EU or UK, we process your data in compliance with the GDPR (General Data Protection Regulation) and the UK Data Protection Act.

  • If you are in the US, we comply with applicable state laws (e.g., CCPA in California).

  • You have rights to access, update, or delete your personal data, depending on your jurisdiction.

11. Governing Law & Dispute Resolution

  • Australia: Governed by the laws of South Australia.

  • EU/UK consumers: You may bring disputes in your local courts.

  • US consumers: These Terms are governed by the laws of [Insert State, e.g., California], without regard to conflict of law provisions.

  • Disputes will first be attempted through informal resolution; if unsuccessful, parties agree to mediation or arbitration where permitted.

12. Changes to Terms

We may update these Terms at any time. Updates will be posted on this page, and the “last updated” date will change. Continued use of our services after updates constitutes acceptance.

13. Promo Codes

Promo Code Terms: JANE20

Offer Details: Use code JANE20 at checkout to receive 20% off your purchase of Pinkstachio™ Jars. This offer is valid for all customers across our Online Store and authorized sales channels.

Terms & Conditions:

  • Applicability: Discount applies to Pinkstachio™ Jars only. Offer is valid for both one-time purchases and new subscription orders.

  • Subscription Limit: For subscription orders, the 20% discount applies to the first recurring payment only. Subsequent renewals will be billed at the standard rate.

  • Usage Limits: Limit of one (1) use per customer. No minimum purchase amount is required to redeem this offer.

  • Combinability: This code can be combined with shipping discounts. Unless otherwise stated, it cannot be combined with other product percentage-off or dollar-off discount codes.

  • Exclusions: Discount cannot be applied to previously placed orders, taxes, or gift card purchases.

  • Validity Period: Offer is active starting today and expires on March 31, 2026, at 11:59 PM [Insert Your Time Zone].

  • Modification: [Your Store Name] reserves the right to modify or cancel this promotion at any time without prior notice.

Contact Us

For questions or concerns, contact us:

📧 hello@pinkstachio.com
📍 98A Muller Rd, Greenacres 5086