Refund policy

Return & Refund Policy (Australia)

At Pinkstachio, we want you to love every jar, dessert, and experience with us. If something isn’t right, we’re here to help.

Returns

  • We accept returns on eligible items within 7 days of purchase.

  • To be eligible, items must be unused, unopened, and in the same condition that you received them.

  • Perishable goods (such as spreads, desserts, and other food products) cannot be returned unless they arrive damaged or defective.

Refunds

  • Once your return is received and inspected, we’ll notify you by email.

  • If approved, your refund will be processed to your original method of payment within 30 business days.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item, damaged goods).

Exchanges

  • We replace items only if they are defective or damaged.

  • If you need to exchange for the same product, please contact us at pinkstachio.team@gmail.com

  • Any exchange shipping costs will be at the buyer's expense.

Cancellations

  • Orders may be cancelled within 24 hours of purchase, provided they haven’t shipped yet.

Shipping Returns

  • To return your product, please mail it to: 98A Muller Rd, Greenacres 5086.

  • You are responsible for paying return shipping costs unless the return is due to our mistake.

Contact Us

If you have questions about your return or refund, reach us at:
📧pinkstachio.team@gmail.com

 

Return & Refund Policy (International)

Local Consumer Rights

This policy does not limit or override any rights you may have under the consumer protection laws of your country. Customers in certain regions may be entitled to additional remedies, including:

  • European Union & United Kingdom: Customers purchasing non-perishable goods online are entitled to a 14-day cooling-off period, during which they can cancel and return their order for a full refund. Perishable goods (such as food and spreads) are exempt from this right unless defective or not as described.

  • Australia: Under the Australian Consumer Law, you are entitled to a refund, repair, or replacement if a product is faulty, unsafe, or not as described, regardless of this policy.

  • Other regions: Rights vary by country. Please refer to your local consumer protection laws for more information.